Desoto Ear, Nose and Throat Policies
Our office is open from 8 am to 12 pm and 1 pm to 5 pm Monday through Thursday. Friday we are open from 8 am to 4 pm. Our surgeons only see patients in the office certain times throughout the week, because the other times they are performing surgery. We do however; have a nurse practitioner who is available 3 days a week to see patients in the office. If our physicians are out the office, we will be happy to try to get you an appointment with our nurse practitioner.
We see patients by appointments only, however, if you were to walk into the clinic and we had an open slot we will be happy to schedule you for that time. We do offer same day appointments as the schedule allows us. We try our best to adhere to the appointment schedule, although sometimes emergencies happen and they do take precedence. We apologize for any inconveniences and will keep you informed of such emergencies. If you arrive 15 minutes or more after your scheduled appointment, you may be required to reschedule.
If you need to cancel your appointment, we ask that you please give us 24-hour notice, so that we may offer your time to someone else.
After Hour Phone Calls
We have physicians available for emergencies. During office hours please call the office and speak to one of our front desk staff and they will appropriately direct your call. After hours and on weekends, please call the office and an answering service will direct your call.
Co-pays are due at the time of service. Your co-pay will be collected by the front desk staff before you are seen. If you require any testing or procedures, including surgery, you will receive other bills from outside services other than our physician’s bill. If you have a question at any time about your bill, our billing department will be happy to assist you.
Pre Appointment Paperwork
If you are a new patient to our office, please download the new patient forms and fill them out prior to coming to the office. This will make more efficient use of your time. We thank you in advance.
There will be a charge of $20 for FMLA paperwork and for copies of medical records. If you reschedule your surgery within one week of your surgery date, you will be required to pay a $100 rescheduling fee.